AI Case Assistant
Supports authorised teams with case organisation, next-step preparation and journey coordination.
Does not decide clinical care.
CrossCare AI Staff™
AI Teammates for International Healthcare Operations
CrossCare AI Staff helps authorised teams coordinate complex international healthcare workflows — from cases and records to provider relationships, travel, visa processes and operational meetings — within governed permissions and human oversight.
CrossCare AI Staff is a set of governed AI assistants that work inside the CrossCare platform for authorised staff and partner teams. They organise information and prepare work; people decide.
Assistant roles
AI Records Assistant
Helps organise incoming medical information and identify workflow and document gaps.
Does not interpret medical records or draw clinical conclusions.
AI Provider Assistant
Supports provider-network and referral workflow coordination.
Cannot change provider routing for commercial reasons.
AI Visa Assistant
Supports healthcare travel and visa workflow organisation using governed Visa Intelligence.
CrossCare does not issue visas and no assistant can predict or guarantee an outcome.
AI Travel Assistant
Supports travel readiness and healthcare journey coordination.
Does not decide medical fitness to travel.
AI Partner Assistant
Supports partner and network operational workflows.
Cannot agree commercial terms.
AI Follow-Up Assistant
Helps organise authorised follow-up tasks and continuity workflows.
Follow-up that reaches a person outside CrossCare needs human approval.
AI Meeting Assistant
Supports authorised virtual healthcare and business meetings with consented note-taking and a verifiable write-up.
Never speaks, types or sends messages in a meeting.
Not a chatbot
Assigned roles
Each assistant has a defined role and cannot act outside it.
Authorised access only
An assistant sees only the workspace data its role permits, on a minimum-necessary basis.
Case and task context
Work happens against a real case, task or meeting — not a detached chat window.
Journey awareness
Assistants read the existing Journey Intelligence context rather than inventing their own view of a journey.
Permission controls
Authority levels decide whether an assistant may observe, assist, respond or act.
Approval gates
Anything that leaves CrossCare waits for a named human to approve it.
Auditable actions
Actions are written to the existing audit trail with who, what and why.
Structured follow-up
Follow-up is captured as tasks and commitments, not as loose notes.
Bring Your CrossCare AI Assistant Into the Meeting
Step 1
Assign the assistant
An authorised team member assigns an assistant to a specific meeting.
Step 2
Obtain required consent
Note-taking and recording are separate permissions and are recorded before anything is captured.
Step 3
Join the meeting
The assistant joins identified as an AI assistant. It is visible to everyone in the meeting.
Step 4
Capture permitted content
Only what consent allows is captured. If required consent is withdrawn, capture stops and the assistant leaves.
Step 5
Organise notes
Captured content is organised into a structured meeting record.
Step 6
Identify decisions, commitments, questions and risks
Each item must be supported by exact text from the meeting.
Step 7
Prepare governed follow-up
Follow-up is prepared as tasks and drafts that a named human reviews.
Consent
- Meeting participation and capture are governed by consent, recorded before the assistant joins.
- Note-taking and recording are separate permissions. Agreeing to notes does not agree to a recording.
- If required consent is withdrawn, capture stops and the assistant leaves the meeting.
- The assistant is shown to participants as an AI assistant. CrossCare does not offer hidden or silent recording.
Private to your team
- Authorised team members can privately ask their assigned assistant about permitted meeting context while the meeting runs.
- The assistant does not speak in the meeting.
- The assistant does not send messages to meeting participants.
- The assistant does not post into the meeting chat.
A decision, commitment, question or risk is only recorded as a meeting fact when exact supporting text from the meeting can be shown next to it. Anything the assistant inferred is labelled as an inference, never as something that was said.
Who uses AI Staff
Hospitals
- International patient teams
- Case coordination
- Meeting support
- Referral workflows
- Follow-up
Insurers & health plans
- Case coordination
- Provider communication workflows
- International care operations
Medical assistance companies
- International case support
- Provider workflows
- Travel coordination
Employers
- Employee international healthcare coordination
Universities
- International student healthcare workflows
Governments & health destinations
- International patient coordination infrastructure
CrossCare internal teams
- Casework
- Network operations
- Partner operations
- Meeting support
Governance and human oversight
Role-based permissions
Every assistant works within an assigned role and authority level.
Minimum-necessary access
An assistant retrieves only the data categories its role allows.
Approval gates
Nothing leaves CrossCare without a named person approving it.
Auditable actions
Assistant activity is written to the existing CrossCare audit trail.
Human review
Drafts, decisions and follow-up are reviewed by people before they are used.
Consent controls
Meeting capture depends on recorded consent and stops when it is withdrawn.
Data minimisation
Assistants are scoped to a case or workspace, not to everything CrossCare holds.
Workflow boundaries
Clinical judgement, insurance decisions and commercial terms stay with people.
CrossCare AI Staff are operational assistants. They are not doctors, nurses or clinicians, they do not diagnose, and they do not make clinical, insurance or transport decisions. Clinical questions always go to a licensed healthcare professional.
Questions
- What is CrossCare AI Staff?
- CrossCare AI Staff is a set of governed AI assistants that work inside the CrossCare platform for authorised staff and partner teams. They organise information and prepare work; people decide.
- Is CrossCare AI Staff an AI doctor?
- CrossCare AI Staff are operational assistants. They are not doctors, nurses or clinicians, they do not diagnose, and they do not make clinical, insurance or transport decisions. Clinical questions always go to a licensed healthcare professional.
- What can AI Staff do?
- They help authorised teams organise cases and records, prepare next steps, support provider, travel and visa workflows, support meetings and organise follow-up tasks — always inside assigned permissions.
- Can an AI assistant attend a meeting?
- Yes. An assigned assistant can join a compatible Zoom, Microsoft Teams, Google Meet meeting once the required consent has been recorded, and it appears as an AI assistant to everyone present.
- How does meeting consent work?
- Consent is recorded before the assistant joins. Note-taking and recording are separate permissions, and if required consent is withdrawn capture stops and the assistant leaves.
- Does AI Staff make clinical decisions?
- No. Clinical judgement stays with licensed healthcare professionals, and anything that leaves CrossCare waits for human approval.
- Which organisations can use AI Staff?
- Hospitals, insurers and health plans, medical assistance companies, employers, universities, governments and health destinations, and CrossCare's own teams.
- How is human oversight maintained?
- Through role-based permissions, minimum-necessary data access, approval gates before anything is sent, human review of drafts and an audit trail of assistant activity.