CrossCare Connected Recovery™
Hospital-Level Recovery Beyond Hospital Walls
Hospital-Level Care. Hotel-Level Comfort. Anywhere in the World.
Recover comfortably while staying connected to your healthcare team through coordinated services, remote monitoring, telehealth and personalised recovery support.
CrossCare coordinates remote patient monitoring in collaboration with the treating hospital and licensed healthcare providers. Clinical interpretation, medical decision-making and emergency care remain the responsibility of appropriately licensed healthcare professionals.
The vision
A seamless bridge between hospital care and recovery
Instead of remaining unnecessarily admitted to hospital, appropriate international patients can continue their recovery in a luxury hotel, serviced apartment or CrossCare Recovery Suite while their recovery is coordinated with the treating hospital and licensed healthcare partners. Patients feel safe, families remain informed, hospitals maintain continuity and healthcare providers stay connected.
Patients feel safe
24/7 coordination and a named coordinator.
Families stay informed
Patient-authorised visibility, wherever they are.
Hospitals keep continuity
Shared recovery data with the treating team.
Providers stay connected
Licensed partners working to one care plan.
The Connected Recovery journey
From hospital bed to long-term follow-up
Every stage is coordinated with the treating hospital and licensed healthcare partners.
- 1
Hospital admission
Care begins with the treating hospital.
- 2
Treatment completed
The clinical team confirms the treatment phase is complete.
- 3
Hospital discharge planning
Discharge criteria and recovery instructions agreed with the hospital.
- 4
Recovery coordinator assigned
A named CrossCare coordinator owns the recovery plan.
- 5
Luxury recovery accommodation
Hotel, serviced apartment or CrossCare Recovery Suite arranged.
- 6
Remote monitoring
Approved connected devices set up when prescribed by your clinicians.
- 7
Home healthcare visits
Delivered by licensed home healthcare partners.
- 8
Virtual specialist follow-ups
Teleconsultations with the treating physician or specialists.
- 9
Rehabilitation coordination
Physiotherapy and mobility programmes scheduled around your plan.
- 10
Medication delivery
Coordinated with licensed pharmacy partners.
- 11
Recovery experience recommendations
Gentle, medically appropriate experiences after clearance.
- 12
Medical escort home
Arranged when your care plan requires clinical accompaniment.
- 13
Long-term follow-up
Continuity with your hospital and doctors at home.
Connected Recovery Suite
Your whole recovery, on one calm screen
An Apple-inspired dashboard for the patient, mirrored for family and hospital with patient-granted permissions.
Recovery services
Everything coordinated, nothing left to you
Recovery coordinator
A single named point of contact throughout recovery.
Hotel coordination
Recovery-appropriate hotels close to the treating hospital.
Luxury apartment coordination
Serviced apartments for longer recovery stays and families.
Licensed home healthcare coordination
Nursing and clinical visits through licensed partners.
Physiotherapy coordination
Rehabilitation scheduled around your treatment plan.
Nutrition coordination
Recovery-appropriate meals and dietitian input.
Medical equipment coordination
Beds, mobility aids and monitoring equipment on site.
Medication coordination
Supply, delivery and adherence support with licensed pharmacies.
Remote monitoring coordination
Device supply, pairing and daily data flow.
Telemedicine coordination
Virtual follow-ups with your treating team.
Airport assistance
Meet-and-assist, wheelchair and fast-track support.
Medical escort coordination
Nurse or physician escorts for the journey home.
Return home planning
Fit-to-fly documentation, travel readiness and handover.
Remote monitoring dashboard
Every recovery signal, in one calm view
An Apple-clean dashboard bringing together the measurements your treating team asked you to track, alongside medication, pain, progress and upcoming appointments.
Heart rate
Tracked in bpm.
Blood pressure
Tracked in mmHg.
Blood oxygen
Tracked in %.
Body temperature
Tracked in °C.
Blood glucose
Tracked in mmol/L — when applicable to your care plan.
Weight
Tracked in kg.
Activity
Tracked in steps.
Sleep
Tracked in hrs.
Pain score
Tracked in /10.
Medication schedule
Coordinated with your treating team.
Recovery progress
Coordinated with your treating team.
Upcoming appointments
Coordinated with your treating team.
Connected devices
Approved devices that pair in minutes
CrossCare coordinates supply, pairing and support for approved connected health devices at your recovery location.
Bluetooth blood pressure monitor
Cuff readings sync automatically after each measurement.
Pulse oximeter
Blood oxygen saturation and pulse in seconds.
Digital thermometer
Temperature trends for early infection signals.
Glucose monitor
For patients with diabetes or steroid-related glucose changes.
Smart scale
Daily weight — useful for fluid balance monitoring.
ECG device
Single-lead rhythm strips shared with the treating team.
Wearable smart watch
Continuous heart rate, activity and sleep.
Fall detection device
Automatic alert to the coordinator on a detected fall.
Emergency SOS button
One press reaches the 24/7 coordination desk.
Medication dispenser
Confirms doses taken and flags missed medication.
Activity tracker
Step count and mobility recovery trend.
Smart alerts
Thresholds agreed with your care plan
Alerts are raised for predefined thresholds or missed activities and escalated according to the escalation plan set with your treating team.
Care team
Secure access for the people who need it
Access is granted by the patient, per person, and can be revoked at any time.
Treating hospital
Authorised international patient department staff.
Treating physician
The clinician responsible for the treatment plan.
CrossCare recovery coordinator
Coordinates devices, alerts and logistics.
Licensed home healthcare partner
Visiting nursing and clinical support.
Physiotherapist
Rehabilitation and mobility progression.
Nutritionist
Recovery nutrition and dietary planning.
Family member
Patient-approved access to a summary view.
Virtual check-ins & portals
Stay connected with family and your hospital
Virtual check-ins
- • Video consultation
- • Secure messaging
- • Photo uploads
- • Symptom reporting
- • Daily recovery questionnaire
- • Recovery journal
Family portal
Visible only with the patient's permission.
- • Recovery timeline
- • Messages
- • Appointments
- • Daily updates
- • Recovery checklist
- • Travel plans
- • Video updates
- • Emergency contacts
Hospital portal
For authorised hospital staff.
- • Review shared recovery data
- • Review patient-reported outcomes
- • Send follow-up instructions
- • Schedule teleconsultations
- • Coordinate rehabilitation
- • Communicate securely with the patient
AI Recovery Assistant
An assistant that keeps recovery on track
The assistant supports coordination and communication. It never provides diagnosis or clinical decisions.
Recovery Experience Network
Gentle experiences, only after clearance
Medically appropriate recommendations are unlocked in line with your recovery stage and, where required, medical clearance.
Medical escalation
A clear route back to your clinicians
If concerning symptoms or device alerts are identified, CrossCare facilitates communication with the patient's treating healthcare team or the designated licensed provider according to the patient's care plan. CrossCare does not provide emergency medical care.
Global expansion
Built to operate across borders
Connected Recovery is designed for multi-market operation with local licensed partners in each country.
Partner ecosystem
One coordinated network around every patient
Recovering abroad? Bring the hospital with you.
Enrol in Connected Recovery, pair your devices and give your treating team and family the visibility they need.
CrossCare coordinates remote patient monitoring in collaboration with the treating hospital and licensed healthcare providers. Clinical interpretation, medical decision-making and emergency care remain the responsibility of appropriately licensed healthcare professionals.