CrossCare Partner Success™

Every partner supported. Every partnership growing.

Partner Success is how CrossCare onboards, educates, supports and grows the hospitals, clinics, recovery suites, hotels, universities, insurers, corporates and technology partners in our ecosystem — so patients feel one connected journey, wherever they are.

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The partner journey

Twelve structured stages from first application to strategic partnership.

  1. Stage 1

    Application

    Your organisation applies to join the CrossCare ecosystem.

  2. Stage 2

    Verification

    Licences, registration and service capability are reviewed.

  3. Stage 3

    Contract

    Commercial terms, data protection and service standards agreed.

  4. Stage 4

    Onboarding

    Profile, services, contacts and documents completed.

  5. Stage 5

    Training

    Your team completes CrossCare Academy modules.

  6. Stage 6

    Platform Setup

    Portal access, routing rules and notifications configured.

  7. Stage 7

    Go Live

    Your organisation becomes visible to coordinators and patients.

  8. Stage 8

    First Referral

    Your first coordinated patient arrives through CrossCare.

  9. Stage 9

    Performance Review

    Response times, satisfaction and outcomes reviewed together.

  10. Stage 10

    Growth Planning

    Service expansion and referral growth planned with your manager.

  11. Stage 11

    Renewal

    Agreement renewed with updated standards and targets.

  12. Stage 12

    Strategic Partnership

    Long-term collaboration, co-development and joint initiatives.

Your Partner Success Manager

A named human owner for the relationship — not a ticket queue.

Onboarding

Guides your organisation from contract to go-live with a named owner.

Training

Schedules Academy sessions and certification for your team.

Performance Reviews

Reviews response times, satisfaction and outcomes with you.

Growth Planning

Builds a referral and service expansion plan each quarter.

Issue Resolution

Single escalation point for operational or commercial issues.

Relationship Management

Keeps the partnership healthy between reviews.

Business Development

Surfaces new corridors, payers and service opportunities.

Quarterly Reviews

Structured QBR with benchmarks and an agreed action plan.

CrossCare Academy

Training and certification that keeps standards consistent across every corridor.

The CrossCare Promise™

Core

One patient, one coordinator, one connected journey — and what that means operationally for your team.

20 minutes

Patient Journey Standards

Core

The 18-stage CrossCare journey and the standards expected at each stage you participate in.

30 minutes

International Patient Coordination

Core

Working with patients travelling across borders: documents, translation, visas, arrivals and departures.

35 minutes

Communication Best Practices

Core

Clear, calm, culturally aware communication with patients and families in stressful situations.

25 minutes

Privacy & Security

Core

Handling patient information securely, lawful basis, minimisation and breach response.

30 minutes

Platform Navigation

Core

Your partner portal: referrals, quotations, invitation letters, messages and documents.

20 minutes

Digital Care Command Center

How CrossCare monitors live cases and what partner signals feed the Command Center.

25 minutes

Recovery Standards

Recovery Suites, clearance levels and safe post-treatment environments.

30 minutes

Family Communication

Keeping families informed with consent-aware, respectful updates.

20 minutes

Emergency Procedures

Core

Escalation, 24/7 assistance, deterioration, repatriation and consular pathways.

25 minutes

AI Tools

Using CrossCare AI responsibly: what it supports, what it never decides.

20 minutes

CrossCare Partner Certification

Core

Final assessment across all core modules. A certificate is issued on successful completion.

40 minutes

Verification levels

Trust is earned in visible steps — patients see exactly how far a partner has come.

Not yet verified

Application received; no checks completed yet.

CrossCare Verified™ · Identity

Legal identity and primary contact confirmed.

CrossCare Verified™ · Organisation

Registration, licences and accreditations validated.

CrossCare Verified™ · Operational

Services, capacity, languages and response standards reviewed.

CrossCare Verified™ · Partner

Academy certified with a live coordination workflow.

CrossCare Verified™ · Premium

Sustained performance, patient satisfaction and strategic collaboration.

Growth Center

Practical resources to grow international patient volume responsibly.

Marketing Resources

Brand-safe profile copy, photography guidance and co-marketing templates.

Referral Insights

Where your referrals come from, what converts and where you lose time.

Performance Benchmarking

Anonymised comparison against similar partners in your region and category.

Service Expansion

Services patients ask for that you do not yet list.

International Market Trends

Corridor demand, seasonality and emerging destination interest.

Cross-Selling Opportunities

Adjacent CrossCare modules your patients already need.

Educational Webinars

Monthly clinical, operational and commercial sessions.

Networking Events

Partner meetups, missions and CrossCare ecosystem events.

Support, whenever you need it

Eight channels, one team, clear response commitments.

Secure Messaging

Encrypted threads with your Partner Success Manager.

Knowledge Base

Step-by-step articles for every portal workflow.

Training Videos

Short walkthroughs for each Academy module.

Help Center

Answers to the questions partners ask most.

Live Chat

Business-hours chat with the Partner Success team.

Support Tickets

Tracked requests with response-time commitments.

Video Meetings

Scheduled reviews, training and troubleshooting sessions.

Document Library

Contracts, standards, policies and templates in one place.

Recognition

We celebrate the partners who set the standard.

CrossCare Excellence Awards™

Annual recognition across clinical, recovery, hospitality and enablement partners.

Partner of the Month

Consistently fast, warm and reliable coordination.

Innovation Recognition

New services or processes that improve the patient journey.

Milestone Celebrations

First referral, 100th patient, five-year partnership.

Patient Experience Recognition

Highest verified patient satisfaction in category.

Outstanding Collaboration

Partners who make other partners better.

Talk to Partner Success

Tell us about your organisation and a Partner Success Manager will get back to you.