CrossCare Payer Solutions™
Smarter Global Healthcare Coordination for Insurers
Better access. Smarter coordination. Global healthcare confidence.
One coordination layer between your members and the world's trusted hospitals — referrals, provider matching, travel, admission, recovery and follow-up, all in a single connected workflow.
Global provider access
Verified hospitals, Centres of Excellence and recovery partners across every region you underwrite.
AI case intelligence
Structured record summaries, missing-document detection and coordination timelines for every case.
Care stays clinical
Treatment is delivered by licensed providers. CrossCare coordinates — it never decides coverage.
Who we serve
Built for every kind of payer
Insurers, administrators, government programs, employers and assistance organizations coordinating care across borders.
International health insurer
Coordinated provider access and member navigation across every region you underwrite.
Private health insurer
Faster referral pathways and clearer member journeys for domestic and cross-border care.
Travel insurance company
Destination provider access, escort coordination and safe return-home planning.
Government health program
Structured overseas treatment coordination with full documentation and audit trails.
Third party administrator (TPA)
One operational layer across every client scheme you administer.
Self-funded employer
Centres of Excellence access and recovery coordination for plan members.
Corporate health program
Executive health, second opinions and international referral coordination.
Workers' compensation organization
Rehabilitation pathways, recovery planning and return-to-work coordination.
Assistance company
Provider network depth and coordination capacity you can escalate into.
Embassy
Discreet coordination for nationals and staff receiving care abroad.
Military health program
Structured referral and recovery coordination for service personnel and families.
NGO
Field-team coordination and medical evacuation support in complex locations.
Medical assistance organization
A trusted coordination partner for complex international cases.
Global care navigation
Coordination across the whole member journey
Every case is owned by a named CrossCare coordinator and supported by AI case intelligence.
- Second opinion
- International referral
- Complex case coordination
- Executive health screening
- Specialist appointment
- Treatment planning
- Recovery planning
- Travel coordination
- Medical escort coordination
- Return home coordination
- Long-term follow-up
Global provider network
Verified providers, wherever your members are
Partner hospitals, Centres of Excellence, recovery suites, escorts and home healthcare — all CrossCare verified.
Loading the global network…
AI case intelligence
Faster, clearer, better-documented coordination
AI supports coordinators. It never makes clinical or coverage decisions.
- Summarise medical records into a structured coordinator briefing
- Identify missing documentation before a referral moves forward
- Suggest clinically appropriate partner hospitals
- Highlight Centres of Excellence for the clinical area
- Estimate coordination timelines
- Recommend recovery pathways
- Identify travel considerations and logistics risks
- Generate case summaries and executive briefings
Global options comparison
Compare care options side by side
Every shortlisted option is presented on the same structured comparison so payers and members can decide with confidence.
Hospital
Country
Clinical specialty
Available services
Estimated coordination timeline
Approximate treatment cost range
Travel requirements
Language support
Recovery network availability
CrossCare verification status
Patient experience indicators
Treatment cost ranges are informational only. They do not constitute a quotation, a guarantee of pricing, or confirmation of insurance coverage.
Member journey
One connected workflow
From referral to long-term follow-up, every stage is tracked, timestamped and visible to the payer.
- 1
Referral
The payer or case manager opens a coordination case.
- 2
Medical records
Records are collected, translated and organised with member consent.
- 3
AI review
Records are summarised and missing documentation is flagged for the coordinator.
- 4
Provider matching
Clinically appropriate partner hospitals and Centres of Excellence are shortlisted.
- 5
Member review
Options are presented for the member and payer to review and decide.
- 6
Travel coordination
Visas, flights, escorts and accommodation are arranged.
- 7
Hospital admission
Admission, documentation and on-arrival support are confirmed.
- 8
Treatment
Care is delivered by the treating hospital and its clinicians.
- 9
Recovery
Recovery suites, nursing, physiotherapy and monitoring are coordinated.
- 10
Return home
Safe travel home, escorts and handover to local care.
- 11
Follow-up
Long-term follow-up appointments and coordination reporting.
Recovery ecosystem
Care that continues after discharge
Recovery is coordinated as carefully as treatment — because outcomes depend on it.
- Recovery suites
- Home healthcare
- Physiotherapy
- Medication coordination
- Pharmacy partners
- Nutrition support
- Medical equipment
- Remote monitoring coordination
- Medical escort
- Travel home
Reporting & analytics
Operational visibility for every scheme
Coordination reporting designed for enterprise oversight — never clinical surveillance.
- Case volume
- Country distribution
- Treatment categories
- Coordination timelines
- Member satisfaction
- Partner performance
- Recovery coordination outcomes
- Operational efficiency
Partner performance
- Response times
- Partner satisfaction
- Patient satisfaction
- CrossCare Verified status
- Compliance
- Documentation quality
- Communication
- Quality trends
Security & integration
Enterprise-grade by design
Consent-driven access, encrypted storage and full audit logging on every coordination action.
Security
- Enterprise authentication and role-based access
- Single sign-on ready (SSO)
- Multi-factor authentication
- Encrypted document storage
- Consent management on every case
- Full audit logging of coordination activity
Integration ready
- Claims platforms
- Case management systems
- Electronic health records
- Hospital information systems
- CRM platforms
- Identity providers
- Secure messaging platforms
Get started
Talk to CrossCare Payer Solutions
Tell us about your members and regions, and we'll walk you through the coordination platform.