Reviews

Trust and moderation

Review guidelines & the CrossCare Trust Score™

How a review becomes verified

  1. 1. The reviewer is signed in and linked to a real CrossCare case.
  2. 2. The review is attached to that journey reference, never to an anonymous visitor.
  3. 3. Contact details, record numbers and other identifiers are blocked before publishing.
  4. 4. Published reviews can be reported by anyone and are reviewed by CrossCare moderators.

Community guidelines

Be respectful

Write as you would speak to someone in the room with you.

Share your own experience

Describe what happened to you, not second-hand accounts.

Protect confidential medical information

Never publish clinical records, diagnoses or another patient's details.

No threats

Do not threaten individuals or organizations.

No discrimination or abuse

No abusive, discriminatory or harassing language.

No advertising

No promotion, referral links or commercial solicitation.

Please do not include medical record details, diagnoses, doctors' notes, dates of treatment or any information that could identify you or another patient. Photos must be non-clinical.

Moderation

CrossCare does not edit the substance of a review. We only remove confidential information, abusive or illegal content, or material that breaches the community guidelines.

Partner responses

  • · Professional and respectful in tone.
  • · Helpful to the patient and to future readers.
  • · No personal or medical information about the patient.
  • · No argumentative or dismissive language.
  • · One response per review. Reported responses are reviewed by CrossCare moderators.

The Trust Score

The CrossCare Trust Score™ is deliberately balanced. Partners are never ranked on review scores alone.

Verified patient reviews

Ratings from patients who completed a CrossCare journey.

CrossCare verification status

Licensing, accreditation and operational checks.

Response time

How quickly the partner responds to coordinators and patients.

Partner compliance

Adherence to CrossCare standards and agreements.

Patient satisfaction

Satisfaction measured across the whole journey, not one visit.

Coordinator feedback

Structured feedback from the coordinators who work with them.

Complaint resolution

How fairly and quickly concerns are resolved.

Renewal status

Whether partnership and credentials are current.

ExcellentConsistently strong across every trust factor.
Very GoodStrong performance with minor improvement areas.
GoodSolid performance; some factors still developing.
ImprovingActively working through identified improvement areas.
Under ReviewCurrently under CrossCare quality review.

CrossCare Verified Patient Reviews reflect individual experiences. They do not guarantee future outcomes or replace professional medical advice.