CrossCare Trust Framework™

Building trust into every healthcare journey

Verified. Transparent. Trusted.

Every organisation joining CrossCare completes a structured verification and ongoing quality review before it appears in front of a patient.

Browse verified partners How verification works
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Verified partners
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Countries
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Partner categories
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Gold level and above

CrossCare Verified™

One badge programme, tailored to each type of partner

Every partner in the CrossCare ecosystem is reviewed against the standard for its category before it appears in the directory.

  • CrossCare Verified Hospital™

    Licensed hospitals with an international patient pathway.

  • CrossCare Verified Recovery Suite™

    Supervised post-operative recovery accommodation.

  • CrossCare Verified Hotel™

    Medical-friendly hotels with accessibility and transfer support.

  • CrossCare Verified Pharmacy™

    Licensed pharmacies supporting discharge and cold-chain medication.

  • CrossCare Verified Medical Escort™

    Nurse and physician escorts for international transfers.

  • CrossCare Verified Home Healthcare™

    Home nursing, therapy and wound care providers.

  • CrossCare Verified Rehabilitation Center™

    Inpatient and outpatient rehabilitation providers.

  • CrossCare Verified Medical Equipment Partner™

    Mobility aids, beds and recovery equipment suppliers.

  • CrossCare Verified Healthy Dining Partner™

    Recovery-appropriate catering with dietitian review.

  • CrossCare Verified Transportation Partner™

    Accessible transfers and stretcher transport.

  • CrossCare Verified Airline Partner™

    Carriers with medical desks and assistance procedures.

  • CrossCare Verified Insurance Partner™

    Assistance and claims coordination partners.

  • CrossCare Verified Global Partner™

    Multi-country partners operating across the ecosystem.

Verification levels

Five levels, each with clear requirements

Levels reflect how much has been verified and how long a partner has maintained its standards with CrossCare. They are not a ranking of medical quality.

Bronze

  • Identity verified
  • Business registration verified
  • Basic profile complete

Silver

  • All Bronze requirements
  • Required licences reviewed (where applicable)
  • Insurance information provided (where applicable)
  • Service standards accepted

Gold

  • All Silver requirements
  • Additional documentation reviewed
  • Operational capability confirmed
  • Quality review completed

Platinum

  • All Gold requirements
  • Excellent service performance
  • Strong patient feedback
  • Consistent operational standards
  • Priority partner status

Diamond

  • Invitation-only recognition
  • Exceptional long-term partnership
  • Outstanding service quality and collaboration
  • Consistently outstanding patient experience

How we verify

A documented process, applied the same way to every partner

Verification is carried out by CrossCare coordination staff and reviewed on a recurring cycle.

  1. Step 1

    Application

    The organisation submits its partnership application and profile.

  2. Step 2

    Identity verification

    Legal entity and authorised signatory confirmed.

  3. Step 3

    Business registration review

    Registration certificate and status checked against the issuing register.

  4. Step 4

    Licence review

    Healthcare or operating licences reviewed where applicable.

  5. Step 5

    Insurance review

    Liability and indemnity cover reviewed where applicable.

  6. Step 6

    Document verification

    Supporting certificates checked for validity and expiry.

  7. Step 7

    Compliance checklist

    Data protection, consent and service standards accepted.

  8. Step 8

    Quality assessment

    Operational capability, staffing and response standards assessed.

  9. Step 9

    Interview (if required)

    A coordination interview is held where the file needs clarification.

  10. Step 10

    Approval

    Verification decision recorded with the assigned level.

  11. Step 11

    CrossCare Verified badge issued

    The badge and profile go live in the Trust Center directory.

  12. Step 12

    Annual renewal

    Documents, performance and compliance are re-reviewed every year.

What we check

  • We check who the organisation is. Legal identity, business registration and authorised signatories are confirmed before anything else happens.
  • We review licences and insurance. Where a healthcare licence or liability cover applies, we review the certificate, issuing authority and expiry date.
  • We assess operational capability. Staffing, response times, languages, emergency procedures and service standards are reviewed against our coordination requirements.
  • We keep checking. Documents are monitored for expiry, performance is tracked case by case, and every partner is re-verified annually.

Documents partners provide

  • Business registration
  • Healthcare licence
  • Insurance certificate
  • Accreditation certificate
  • ISO certification
  • Professional membership
  • Quality certificate
  • Facility photos
  • Staff credentials
  • Emergency procedures
  • Policies

Transparency

What the badge means — and what it does not

We are deliberately clear about the limits of our verification so you can make an informed decision.

What CrossCare Verified™ means

  • CrossCare has completed its documented verification process for this partner.
  • Registration, and where applicable licence and insurance documents, were reviewed and recorded.
  • The partner accepted CrossCare's service, communication and data protection standards.
  • Performance, feedback and compliance are monitored for as long as the partner remains active.

What it does not mean

  • It is not a clinical endorsement and does not predict or guarantee a treatment outcome.
  • It does not replace licensing, accreditation or supervision by a competent authority.
  • It is not a substitute for your own decision, or for advice from a licensed clinician.

CrossCare Verified™ means CrossCare has completed its documented onboarding, verification and quality review process for a participating partner. It does not imply or guarantee clinical outcomes, replace regulatory oversight, or substitute for accreditation or licensing by competent authorities. Licensing, accreditation and clinical governance remain the responsibility of the partner and its regulators.

Quality monitoring

What we measure after a partner is verified

These operational indicators are reviewed continuously and inform re-verification, audits and, where necessary, suspension.

  • Response time

    How quickly a partner replies to a coordination request.

  • Patient satisfaction

    Structured feedback from completed journeys only.

  • Case volume

    Coordinated cases handled through CrossCare.

  • Completion rate

    Share of accepted cases completed as planned.

  • Repeat referrals

    Cases sent back to the same partner by coordinators.

  • Complaint rate

    Concerns raised per hundred coordinated cases.

  • Resolution time

    Average hours to close a raised concern.

  • Compliance score

    Document completeness and renewal status.

Report a concern

Tell us if something was not right

Every report is reviewed by a CrossCare coordinator. Urgent safety concerns are escalated immediately. If you need emergency medical help, contact local emergency services first.

Please do not include detailed clinical information in this form. A coordinator will contact you through a secure channel if medical details are needed.

Track a report

Enter your tracking reference and the email you used.

CrossCare AI is a healthcare coordination platform, not a hospital or healthcare provider. Always consult a licensed healthcare professional about your care.