Partner assistance

A dedicated desk for every partner

Partners reach a named CrossCare coordinator through the desk that matches their service. Every message is logged against the patient case so nothing is lost between organisations.

Contact a desk Become a partner

Hospitals

Referrals, admissions, discharge and documentation.

Routes to: Hospital

Open a request

Hotels & Recovery Suites

Availability, extensions and accessibility.

Routes to: Accommodation

Open a request

Pharmacies

Prescriptions, supplies and delivery windows.

Routes to: Pharmacy

Open a request

Home Healthcare

Nursing, physiotherapy and daily visits.

Routes to: Recovery

Open a request

Airlines

Medical clearance, wheelchair and seating requests.

Routes to: Travel

Open a request

Transportation

Transfers, chauffeurs and accessible vehicles.

Routes to: Transportation

Open a request

Recovery Experience Partners

Medically cleared experiences and nutrition.

Routes to: Recovery

Open a request

Insurance

Pre-authorisation and claims documentation.

Routes to: Insurance

Open a request

Embassies & Consulates

Official documentation coordination.

Routes to: Embassy

Open a request

Medical Escorts

Escort assignment and travel plans.

Routes to: Medical Escort

Open a request

Partner response targets

Routine — coordinator response within 24 hours
Urgent — coordinator response within 4 hours
Critical — immediate escalation to the duty coordinator

Sharing patient information

Patient information is shared only with consent and only to the extent needed for the coordination requested. Clinical decisions remain with the treating licensed healthcare provider.

All desk conversations are recorded in the case timeline.