CrossCare Global Assistance Center™
24/7 Global Healthcare Assistance
One Call. One Coordinator. Worldwide Support.
Whether you need hospital coordination, recovery support, transportation, pharmacy assistance or embassy guidance, CrossCare is here to help.
Assistance services
Every kind of support, one coordinator
One intelligent global support center coordinating every non-clinical aspect of your international healthcare journey, working alongside hospitals and licensed healthcare providers.
🏥 Hospital Coordination
We speak with your hospital so you don't have to chase departments.
- Hospital communication
- Appointment scheduling
- Medical record coordination
- Hospital follow-up
- Admission coordination
- Discharge planning
🏨 Recovery Assistance
Comfortable, supported recovery between hospital and home.
- Recovery Suite coordination
- Hotel assistance
- Accommodation changes
- Home healthcare coordination
- Physiotherapy scheduling
- Nutrition support
- Medical equipment
✈ Travel Assistance
Flights, escorts and airport support arranged around your condition.
- Flight changes
- Airport assistance
- Medical escort coordination
- Wheelchair requests
- Travel documentation guidance
- Return home planning
💊 Pharmacy Assistance
Prescriptions, supplies and refills coordinated with licensed pharmacies.
- Prescription coordination
- Medication delivery
- Refill reminders
- Medical supplies
- Medical nutrition
- Equipment delivery
🛂 Embassy & Consular Assistance
Guidance and coordination with embassies and consulates worldwide.
- Locate embassy
- Passport assistance guidance
- Visa guidance
- Travel document coordination
- Interpreter coordination
- Hospital documentation coordination
- Emergency family support
🚗 Transportation Assistance
Accessible, medically aware transport in every partner city.
- Hospital transfers
- Private chauffeur
- Accessible vehicles
- Medical transportation
- Airport transfers
- Ride tracking
🌍 Family Assistance
Keep families informed, connected and prepared to travel.
- Family updates
- Video calls
- Travel planning
- Accommodation
- Interpreter requests
- Emergency notifications
🤖 AI Assistance
Instant answers day and night, with escalation to a human coordinator.
- Instant answers
- Hospital information
- Recovery guidance
- Appointment reminders
- Translation
- Partner recommendations
- Document checklist
- Travel preparation
24/7 live support
Reach us the way that suits you
Every channel reaches the same coordination team and the same case record.
Secure Chat
Encrypted in-app messaging with your coordinator.
Video Call
Scheduled video with coordinator or interpreter.
Voice Call
Direct line to the assistance desk.
For patients and families who prefer WhatsApp.
Written confirmations and documentation.
SMS
Reminders and short updates.
Emergency Callback
Priority callback for critical requests.
Languages
English · Arabic · Mandarin · French · Spanish · Portuguese · Russian · Hindi
Additional languages are available through our interpreter partners.
AI Global Assistant
Instant answers, day and night
AI Global Assistant
Available 24/7 · escalates to a human coordinator
The AI Global Assistant provides coordination guidance only and escalates to a human coordinator whenever a request is clinical, urgent or sensitive.
What the assistant can do
- Answer frequently asked questions
- Locate hospitals
- Locate pharmacies
- Locate embassies
- Recommend hotels and recovery suites
- Recovery recommendations
- Appointment reminders
- Medication reminders
- Translate conversations
- Generate checklists
- Summarise your case for a coordinator
- Connect you to a human coordinator
Patient dashboard
Everything about your support in one place
Sign in to track requests, coordinators, appointments and support history.
Open requests
Every assistance request and its live status.
Current coordinator
Who is looking after you right now.
Upcoming appointments
Hospital, recovery and embassy appointments.
Hospital updates
Confirmations shared by your treating hospital.
Recovery timeline
Milestones from discharge to follow-up.
Travel plans
Flights, escorts and transfers.
Medication schedule
Reminders coordinated with your pharmacy.
Messages
Secure threads with coordinators and family.
Emergency contacts
Local emergency numbers and your embassy.
Invoices
Quotations, invoices and payment status.
Support history
Every completed request with your ratings.
Coordinator & partner desks
A coordination layer built for partners
Coordinators work one shared queue; partners get a dedicated desk for their part of the journey.
Coordinator workspace
- Patient requests
- Hospital communication
- Travel coordination
- Embassy requests
- Transportation
- Recovery services
- Medical escorts
- Partner communication
- Case notes
- Priority alerts
Hospitals
Referrals, admissions, discharge and documentation.
Hotels & Recovery Suites
Availability, extensions and accessibility.
Pharmacies
Prescriptions, supplies and delivery windows.
Home Healthcare
Nursing, physiotherapy and daily visits.
Airlines
Medical clearance, wheelchair and seating requests.
Transportation
Transfers, chauffeurs and accessible vehicles.
Recovery Experience Partners
Medically cleared experiences.
Insurance
Pre-authorisation and claims documentation.
Embassies & Consulates
Official documentation coordination.
Medical Escorts
Escort assignment and travel plans.
Global resource directory
Find what you need, wherever you are
Emergency
If this is an emergency
Call local emergency services first
- 1.Call local emergency services first — they are always the fastest route to clinical care.
- 2.Tell your treating hospital or physician what has happened.
- 3.Then contact the CrossCare Assistance Center so we can coordinate family, travel, embassy and partner support around you.
How CrossCare works with your care team
- CrossCare coordinates support services. Clinical advice, diagnosis and treatment remain the responsibility of licensed healthcare professionals.
- In a medical emergency, contact local emergency services and your treating healthcare provider immediately.
- We request your consent before sharing any personal or medical information with hospitals, partners or authorities.
- The Assistance Center does not replace emergency services, insurers or government authorities.
Response targets are service commitments, not clinical response times.