Passport Assistance
Guidance and coordination when travel identity documents are lost, stolen, damaged or expired.
- Lost passport
- Stolen passport
- Damaged passport
- Expired passport
- Emergency travel document
CrossCare Global Consular & Embassy Support™
Embassy & Consular Support When You Need It Most
CrossCare helps international patients connect with the appropriate embassy or consulate while coordinating documentation, transportation and healthcare-related support.
Supporting International Patients Beyond Healthcare
HealthcareTravelProtectionPeace of Mind
Support international patients whenever embassy or consular assistance may be required before, during or after treatment — one intelligent global platform to locate embassy information, request coordination assistance and manage official documentation related to the healthcare journey.
Global embassy directory
Locate the right mission, anywhere
Search by nationality, the country you are currently in, city or mission type. Every record shows contact details, office hours, emergency instructions and appointment guidance.
Loading directory…
Fetching embassy records…
Directory information is provided for guidance. Always confirm details on the mission's official website before travelling to an appointment.
Consular support services
Coordination across every consular need
CrossCare coordinators prepare the paperwork, book the appointment, arrange the transport and keep your hospital and family aligned.
Visa Assistance
Information on extensions, overstays and exit clearance while treatment is ongoing.
- Visa extension information
- Expired visa guidance
- Exit permit information
- Travel clearance coordination
Hospital Documentation Coordination
We request and organise the hospital paperwork embassies commonly ask for.
- Hospital confirmation letter
- Medical status letter
- Admission confirmation
- Discharge summary
- Fitness-to-fly documentation
- Medical appointment confirmation
- Invitation letter coordination
Family Assistance
Keeping families reachable, informed and able to travel when it matters most.
- Emergency family contact
- Family travel coordination
- Invitation documentation guidance
- Accommodation coordination
- Interpreter coordination
Emergency Support
Rapid, practical coordination during distressing situations abroad.
- Lost identification
- Emergency contact assistance
- Police report coordination guidance
- Translation coordination
- Interpreter requests
- Local emergency information
Transportation
Getting patients and families to appointments safely and comfortably.
- Embassy appointment transportation
- Wheelchair transportation
- Private chauffeur
- Medical transportation
- Airport transfers
AI Consular Assistant
Answers when the process feels overwhelming
Ask about passports, visas, appointments and required documents. The assistant draws on the CrossCare directory and hands you to a coordinator whenever the situation is urgent.
AI Consular Assistant
Guidance only — official decisions rest with the authorities.
Ask a question, or start with one of these:
Consular case management
Every request tracked to resolution
Coordinators work each case through a clear status pipeline, with the embassy, priority, timeline, notes and documents in one place.
- Step 1
New Request
- Step 2
Information Gathering
- Step 3
Documents Requested
- Step 4
Appointment Scheduled
- Step 5
Hospital Documentation Pending
- Step 6
Transportation Scheduled
- Step 7
Completed
- Step 8
Closed
Document centre
Upload passport copies, visas, medical reports, hospital letters, invitation letters, itineraries, insurance and police reports. Every file is tracked as uploaded, pending or approved for sharing — and nothing leaves CrossCare without your recorded consent.
Start a case to uploadFamily portal
With patient consent, family members can follow:
- Embassy information
- Appointment details
- Travel plans
- Coordinator messages
- Hospital updates
- Required documents
Emergency support centre
The numbers that matter, in one place
When something goes wrong abroad, you should not have to search. Your case surfaces the right contacts immediately.
Emergency embassy contacts
Published after-hours numbers from the directory, surfaced on your case.
Local emergency numbers
Ambulance, police and fire numbers for the country you are in.
Hospital contacts
Your treating hospital's international patient desk.
Airline contacts
Medical desk and rebooking lines for your carrier.
Travel assistance
Escort, transport and accommodation partners on standby.
Insurance contacts
Assistance provider and claim notification lines.
CrossCare coordinator
Your named coordinator, reachable through secure messaging.
Local emergency numbers
- United Arab EmiratesAmbulance 998 · Police 999
- ChinaAmbulance 120 · Police 110
- South KoreaAmbulance 119 · Police 112
- ThailandAmbulance 1669 · Police 191
- TürkiyeEmergency 112
- SingaporeAmbulance 995 · Police 999
- IndiaEmergency 112 · Ambulance 108
- GermanyEmergency 112
- United KingdomEmergency 999 · Non-urgent 111
- United StatesEmergency 911
In a life-threatening emergency, always call local emergency services first, then notify your CrossCare coordinator.
AI translation support
Understand every letter and request
Translate hospital letters, medical status letters, invitation letters, travel documents and embassy correspondence securely.
Translate a document or message
Partner ecosystem
Trusted partners around every consular case
Embassies
Informational directory only
Consulates
Informational directory only
Certified Translation Providers
Sworn and certified translations
Interpreter Services
On-site and remote interpreting
International Courier Services
Secure document movement
Legal Referral Partners
Referral only — CrossCare gives no legal advice
Visa Service Providers
Where locally permitted
Travel Assistance Partners
Rebooking and travel support
Government Liaison Partners
Official process navigation
Transportation Providers
Wheelchair, chauffeur and medical transport
Patient journey integration
Connected to every stage of care
Visa Intelligence Center
Consular actions raised directly from the visa checklist.
Patient Portal
Case status and embassy appointments on the patient timeline.
Coordinator Dashboard
Consular queue alongside the wider case workload.
Hospital Portal
Hospital letters and medical status documents requested in one place.
Recovery Suites
Extended-stay documentation and permissions.
Connected Recovery
Fitness-to-fly evidence from monitored recovery.
Medical Escort
Escort clearance and travel documentation.
Global Recovery Network
Country-level consular readiness before return home.
Compliance and boundaries
- CrossCare coordinates access to embassy and consular resources.
- CrossCare does not issue visas, passports, travel documents or legal decisions.
- Patients should always follow the instructions of the relevant embassy, consulate and government authorities.
- Personal or medical information is never shared with third parties without recorded patient consent.