CrossCare Virtual Care™
Speak With a Specialist Before You Travel
Connect securely with participating specialists around the world for case review, second opinions, treatment discussions and pre-travel consultations.
Connect First. Understand Your Options. Travel With Confidence.
Virtual Care never replaces emergency services. If symptoms may be urgent or life-threatening, contact your local emergency services or seek immediate local medical attention now. Do not wait for an international consultation.
The journey
Records first. Specialist review. Travel only when appropriate.
Every stage is coordinated by one CrossCare coordinator and connected through CrossCare Journey Intelligence™, so you never start intake again.
- 1Request received
- 2Medical records upload
- 3AI record organization
- 4Missing information check
- 5Patient consent
- 6CrossCare coordinator review
- 7Hospital / specialist selection
- 8Hospital reviews case
- 9Virtual consultation approved
- 10Payment / authorization
- 11Appointment scheduling
- 12Secure video consultation
- 13Consultation summary
- 14Treatment / next-step plan
- 15Travel or follow-up coordination
Consultation types
What you can connect for
Pre-assessment consultation
Review of your records before you consider travelling.
Medical second opinion
An independent specialist view on diagnosis or plan.
Pre-travel consultation
Practical and clinical preparation before you travel.
Treatment-plan discussion
Talk through a proposed plan and the alternatives.
Post-treatment follow-up
Review after a procedure or treatment abroad.
Recovery consultation
Recovery progress, rehabilitation and next steps.
Multidisciplinary case conference (MDT)
A complex case reviewed by a team of specialists.
Family consultation
A consultation you attend with a relative or caregiver.
Remote monitoring follow-up
Review of authorized readings from supported devices.
Specialties
Specialties available for virtual review
CrossCare administrators can add further specialties as the participating network grows.
Loading specialties…
Pre-assessment
Pre-Travel Medical Assessment
Before international travel, participating physicians can review what you already have.
- Medical History
- Current Diagnosis
- Laboratory Results
- Imaging
- Pathology
- Current Medications
- Previous Treatments
- Surgical History
- Patient Questions
The physician may then determine whether additional information, testing or an in-person evaluation is appropriate. A virtual pre-assessment does not guarantee treatment eligibility or hospital admission.
Virtual Care Assistant
Preparation support only. It cannot diagnose, prescribe or decide whether you are eligible for treatment — that stays with the participating physician.
Ask about records to prepare, questions to bring, interpreter options, or what happens after a consultation.
What this assistant will never do
- Diagnose independently
- Prescribe medication
- Override physician decisions
- Determine treatment eligibility independently
- Make autonomous clinical recommendations
Second Opinion Center
An independent specialist view
Request a structured review
- Medical record review
- Specialist second opinion
- Treatment plan review
- Imaging review
- Pathology review
- Multidisciplinary review
- International treatment options
CrossCare Virtual MDT™
Complex cases can be reviewed by a multidisciplinary team. The participating hospital determines the clinical membership of the MDT.
- Oncologist
- Surgeon
- Radiologist
- Pathologist
- Hematologist
- Neurologist
- Rehabilitation Specialist
- International Patient Coordinator
- Other relevant specialists
Consultation room
A calm, secure consultation experience
- HD video and audio
- Secure chat
- Virtual waiting room
- Interpreter access
- Screen sharing
- Document viewing
- Medical imaging viewer integration
- Consultation timer
- Patient questions panel
- Coordinator participation
- Family participation with consent
- Physician notes integration
- Connection test
Consultations are not recorded automatically. Recording may only occur where legally permitted and after explicit consent from all required participants.
Interpreter support
Professional medical interpreters can join your consultation. Their identity and role are always shown.
AI with boundaries
CrossCare Journey Intelligence™ prepares. Physicians decide.
With authorization, AI may
- Organize notes
- Create draft consultation summaries
- Identify follow-up tasks
- Prepare patient-friendly explanations
- Translate terminology
- Generate next-step checklists
AI must never
- Diagnose independently
- Prescribe medication
- Override physician decisions
- Determine treatment eligibility independently
- Make autonomous clinical recommendations
The physician reviews the source records rather than relying on an AI-generated summary.
After you return home
Follow-up virtual care and connected recovery
Follow-up consultations
- Post-surgery follow-up
- Oncology follow-up
- Rehabilitation review
- Medication review
- Wound review where clinically appropriate
- Diabetes follow-up
- Recovery monitoring
- Specialist follow-up
- Local physician collaboration
CrossCare Connected Recovery™
Participating clinical teams may receive authorized remote-monitoring information from supported devices where legally and clinically appropriate. Clinical alert thresholds are set by qualified healthcare professionals.
One connected journey
If you decide to proceed, nothing starts again
Your virtual care case carries straight through to the rest of CrossCare.
Enterprise virtual care
Specialist access for the people you are responsible for
Employers, insurers, universities, embassies, governments, international schools and corporate health programmes can coordinate virtual specialist access for eligible members.
What are you interested in?
Payment routes we support
Consultation pricing is shown before booking where available. Participating hospitals set consultation fees according to their contractual and regulatory requirements. CrossCare may charge a disclosed coordination or platform fee where permitted.
- Patient self-pay
- Employer
- Insurance / payer
- Government sponsor
- Family sponsor
- Corporate programme