One Patient. One Coordinator. One Connected Journey.
CrossCare Compassion Services™ · International Repatriation Support
When families face the loss of a loved one abroad, CrossCare helps coordinate the international process with compassion, professionalism and respect.
Compassionate Support When Families Need It Most
One trusted coordinator who can help manage the complex international process following the death of a loved one abroad — communication with hospitals, embassies, licensed funeral directors, airlines, insurers and transportation providers.
Our services
CrossCare coordinates. Every service below is delivered through appropriately licensed providers and official authorities.
Coordinate communication with the treating hospital.
Coordinate communication with embassies, consulates and honorary consulates.
Coordinate with appropriately licensed providers in both countries.
Secure tracking of every document the process requires.
Coordinate with airlines on the transportation of human remains.
Every ground movement, coordinated end to end.
Practical help with insurance paperwork.
Certified translation, arranged through qualified translators.
Coordinated return, subject to hospital and legal procedures.
One dedicated Compassion Coordinator throughout.
Case management
Every case follows the same ten steps. You will always know where things stand and what happens next.
Case Opened
A Compassion Coordinator is assigned and the case record is created.
Family Contacted
Your coordinator makes contact and confirms how you wish to be updated.
Hospital Coordination
Communication is opened with the treating hospital and required documentation requested.
Embassy Coordination
The relevant embassy or consulate is contacted and procedures confirmed.
Licensed Funeral Provider Assigned
An appropriately licensed funeral partner is engaged in the country of passing.
Documentation Complete
All required certificates, authorizations and clearances are in place.
Airline Coordination
The airline confirms documentation, routing and acceptance conditions.
Transportation Confirmed
Ground transportation and the flight are confirmed with all parties.
Arrival Confirmation
Arrival is confirmed and the receiving funeral home takes over locally.
Case Closed
Your coordinator confirms completion and remains reachable for follow-up.
Documentation
Requirements vary by country, airline and authority. Your coordinator confirms exactly what applies to your case.
Death Certificate
Issued by the local authority in the country of passing.
Medical Certificate of Cause of Death
Issued by the treating hospital or attending physician.
Passport
Passport of the deceased, and family identification where required.
Consular Documentation
Consular mortuary certificate or equivalent, where applicable.
Transportation Documentation
Mortuary and carrier paperwork for the journey.
Airline Requirements
Airline-specific forms, packing and sealing certificates.
Import / Export Documentation
Required by the country of departure and the receiving country.
Customs Documentation
Customs clearance for arrival in the receiving country.
Family Authorizations
Written authorization from the legally recognised next of kin.
Embalming Certificate
Where embalming is required by law or by the airline.
Family dashboard
One place to see your assigned coordinator, the current status, and everything still outstanding — without having to ask.
Privacy and security
Access is limited to the family members you authorize and the CrossCare personnel assigned to your case.
AI Compassion Assistant
The assistant can explain general procedures, prepare document checklists and translate communications. Anything sensitive is passed to a human CrossCare Compassion Coordinator.
AI Compassion Assistant
General guidance only. A human coordinator handles every sensitive matter.
I am very sorry for your loss.
I can help you understand the steps ahead, prepare the documents that authorities and airlines usually ask for, or explain a letter you have received. Anything sensitive or time-critical I will pass straight to a human Compassion Coordinator.
What would be most helpful right now?
Document checklists
A clear list of what is typically required, so nothing is missed.
General procedures
Plain-language explanations of how the process usually works.
Translation
Understand official letters and embassy communications.
Milestones and reminders
Track what has been completed and what comes next.
Locating officials
Guidance on finding the correct embassy, funeral partner or airline contact.
The assistant provides general information only. Every sensitive, legal, financial or time-critical matter is escalated to a human CrossCare Compassion Coordinator.
Global partner network
CrossCare works alongside the organisations and authorities that carry out each part of the process.
Emergency support
If this has just happened, open a case marked Immediate. A Compassion Coordinator is alerted right away and will contact you directly. If there is any immediate danger to life, contact local emergency services first.
Request immediate assistanceCompliance
CrossCare coordinates services with licensed funeral providers, hospitals, airlines, embassies and government authorities. CrossCare does not perform funeral, embalming, mortuary or legal services unless separately licensed to do so. All coordination complies with applicable laws, airline regulations, customs requirements and consular procedures.